Refund policy

This Return Policy is an integral part of our Terms.

Please note that we do not accept returns if a customer ordered the wrong size, color, or simply changed their mind.

Any claims for faulty, defective or damaged items must be submitted to Club Davenir within 2 (two) weeks after the Product has been received. Returned items must be packed. For parcels lost in transit, all claims must be submitted no later than 2 (two) weeks after the estimated delivery date. Orders that are deemed our fault are covered at our expense. 

In any case, please contact us under info@clubdavenir.com before returning any products so that we can review the details and  consider whether to provide a refund or accept a return. If you do not contact us, you might become liable for any returned shipments, including all expenses.

Cases of returned shipments:

Wrong Address - If you provide wrong, inaccurate, false address or an address that is considered insufficient by the carrier, the shipment will be either returned to us or it will be delivered to the address you provided. In either case we are not responsible or liable for wrongly, inaccurately, insufficiently or falsely provided address. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, / or may also be sealed for health protection or hygiene reasons, and / or both. Therefore, we reserves rights to refuse such returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.